1. Introduction
This Pricing Policy explains the Premium plan offered by Nexagrowthhub, what is included in a User's subscription, how billing works, and how Meta WhatsApp messaging charges relate to the platform fee. For the purposes of this policy, "User" means the person or business account holder who uses Nexagrowthhub's services.
Nexagrowthhub currently offers a single paid plan: Premium. There are no other subscription tiers at this time. By subscribing, the User agrees to the pricing, inclusions, and exclusions described here, together with the Terms of Service and Refund Policy.
2. Plan & Pricing
Premium is billed as follows:
- Monthly billing: INR 1,999 per month
- Annual billing: INR 19,188 per year (equivalent to a 20% saving versus paying monthly)
2.1 Taxes (GST)
The prices above are exclusive of Goods and Services Tax (GST). An 18% GST will be applied on top of the plan price at the time of billing, as required under Indian tax law. The amount charged to the User's payment method will therefore include applicable GST.
3. Billing Cycles
Each subscription renews automatically unless cancelled before the end of the current cycle:
- Monthly subscription: each billing cycle is 30 days from the start (or renewal) date
- Annual subscription: each billing cycle is 365 days from the start (or renewal) date
5. Services Included with Premium
The following capabilities are included with an active Premium subscription:
5.1 Advanced AI replies
Advanced AI replies allow the User to enable automated chatbot responses on WhatsApp. The User can train the chatbot with information about the User's business, FAQs, and other details so it can reply to incoming messages automatically without requiring a human agent for every conversation.
Each Premium account receives 1,00,000 (one lakh) free AI tokens per month for WhatsApp replies, for as long as the subscription remains active. With this allowance, the User can typically handle approximately 100 AI-assisted chats per month, depending on conversation length and complexity. The chatbot uses OpenAI’s GPT-5 mini model.
Unused tokens do not roll over to the next billing cycle unless stated otherwise in writing.
5.2 Broadcast campaigns
The User can create broadcast campaigns to select and send approved WhatsApp message templates to approximately 5,000 contacts in a single campaign. This is designed for WhatsApp marketing, announcements, and similar outreach—subject to Meta's template and messaging policies.
5.3 Team inbox (2 agents)
Under Premium, the User may add up to two team members to the User's account. Each member may be granted staff access, admin access, or any combination (for example both staff, both admin, or one of each). Team members can help manage chats, create campaigns, and reply to messages according to the permissions the User assigns.
5.4 WhatsApp analytics
WhatsApp analytics provides visibility into messaging activity on the User's account, including metrics such as messages sent and received, so the User can monitor performance and engagement.
5.5 Priority support
If the User experiences an issue, the User can reach support through the in-app chat available inside the User's account. The Nexagrowthhub team aims to resolve priority queries within 24 hours, or as early as reasonably possible.
6. WhatsApp Business API Message Pricing (Meta)
Effective 1 July 2025, Meta bills on a per-message basis for delivered template messages. Rates depend on template category and the recipient's country calling code. These Meta fees are separate from the User's Nexagrowthhub Premium subscription.
| Category | When billed | Typical use cases |
|---|---|---|
| Marketing | Charged when delivered | Promotions, offers, re-engagement, product launches |
| Utility | Charged outside CSW; free inside open CSW | Order updates, reminders, account alerts, receipts |
| Authentication | Charged when delivered (volume tiers may apply) | OTPs, login codes, two-factor verification |
| Service (non-template) | Free inside open customer service window | Agent replies, support chat, free-form follow-ups |
Illustrative India (+91) rates
Marketing
≈ ₹0.8631
Per delivered template message (list rate)
Utility
≈ ₹0.1150
List rate outside CSW; volume discounts may apply
Authentication
≈ ₹0.1150
Domestic list rate; volume discounts may apply
Service
Free
Non-template replies inside an open CSW
Rates above are illustrative India-oriented figures commonly associated with Meta’s published INR rate card for 2026. Meta may update rates on quarter starts (1 Jan / 1 Apr / 1 Jul / 1 Oct). Always confirm current rates, volume tiers, GST/tax treatment, and authentication-international rules on Meta’s official Pricing page and INR rate-card downloads before budgeting campaigns.
View Meta's official WhatsApp pricing & rate cards7. Cancellation Policy
The User may cancel the Premium subscription at any time. Cancellation takes effect at the end of the User's current billing cycle: the subscription will not renew, and the User will not be charged for the next period.
The User retains access to Premium features until the end of the cycle already paid for. A pro-rata refund is not provided for unused days in the current cycle, except as described in the Refund Policy or where required by law.
Example: if the User's monthly billing cycle ends on the 30th of each month and the User cancels on the 15th, the plan remains active until the 30th. The User will not be charged again on the 1st of the following month (or on the next renewal date).
8. Refund Policy
For details on eligibility, exceptions (such as verified technical issues or unauthorised charges), and how to request a refund, the User should visit the Refund Policy at https://nexagrowthhub.com/refund-policy.
9. Policy Amendments
Nexagrowthhub may update this Pricing Policy from time to time. Changes take effect when posted on the website. Continued use of a paid plan after an update constitutes acceptance of the revised policy for future billing periods, subject to applicable law and any notice provided for material price changes.
10. Contact
For pricing or billing questions, the User may contact Nexagrowthhub at contact@nexagrowthhub.com or +91 9090031523.
The User may also review the Terms of Service (https://nexagrowthhub.com/terms-of-service), Privacy Policy (https://nexagrowthhub.com/privacy-policy), and Refund Policy (https://nexagrowthhub.com/refund-policy).