Refund Policy

This Refund Policy explains when Nexagrowthhub may issue refunds for Premium subscriptions and related charges, and how a User may request one. For the purposes of this policy, "User" means the person or business account holder who uses Nexagrowthhub's services. It is intended to be fair to customers while protecting the platform from misuse of the refund process.

This policy should be read together with the Pricing Policy (https://nexagrowthhub.com/pricing-policy) and Terms of Service (https://nexagrowthhub.com/terms-of-service).

Nexagrowthhub offers a 14-day free trial for new users so the User can explore Premium features before committing to a paid subscription. Starting a trial does not require a charge for the trial period itself when no payment is collected upfront.

If the User cancels during the free trial (or before it converts to a paid plan, as applicable), the User will not be charged for Premium for that trial period. The trial exists so the User can evaluate the Service and decide whether to continue.

After the free trial, if the User subscribes to Premium or any other paid Nexagrowthhub service, fees paid for that subscription period are generally non-refundable.

The User may cancel the subscription at any time to prevent renewal for the next billing cycle. Cancellation does not, by itself, entitle the User to a refund for the remaining days of the current cycle. See Section 7 (Cancellation) and the Pricing Policy for how access continues until the end of the paid period.

Due to the nature of digital SaaS services and third-party costs incurred to operate the platform, the following are non-refundable except where required by law or expressly approved under Sections 5 or 6:

• Nexagrowthhub Premium plan fees (monthly or annual)
• Add-ons, one-time setup fees, or custom development charges, if any
• WhatsApp / Meta conversation or message delivery charges — these are billed by Meta (or via Meta's billing arrangements) and are outside the subscription fee; Meta's messaging charges cannot be refunded by Nexagrowthhub
• Third-party integration fees charged by other providers

If the User experiences continuous technical issues that prevent effective use of the Service, and those issues are verified by Nexagrowthhub support, a partial or full refund may be granted at Nexagrowthhub's sole discretion on a case-by-case basis.

The User should contact support promptly and provide enough detail for investigation (account email, approximate dates, and a description of the issue).

If the User believes a charge was unauthorised or fraudulent, the User should contact Nexagrowthhub support immediately at contact@nexagrowthhub.com.

If the claim is verified, Nexagrowthhub will issue a full refund of the unauthorised amount related to platform fees. The User should also follow any guidance from the User's bank or card issuer where appropriate.

The User may cancel the subscription at any time. Cancellation takes effect at the end of the current billing cycle. The User will retain access until that date and will not be charged for the next cycle.

Except under special circumstances reviewed case by case (or where required by law), the unused portion of the current billing period is not refunded after cancellation.

Example: if the User's monthly cycle ends on the 30th and the User cancels on the 15th, Premium remains available until the 30th; the following cycle will not renew and the User will not be charged again for that next period.

To request a refund, the User should email contact@nexagrowthhub.com with:

• The User's account email and business / workspace name (if applicable)
• Transaction or invoice details (date, amount, payment reference)
• A clear explanation of why the User is requesting a refund

For refund-related queries, the User may contact Nexagrowthhub at contact@nexagrowthhub.com or +91 9090031523. The team aims to provide clear, timely assistance.

Nexagrowthhub reserves the right to modify this Refund Policy at any time. Updates take effect when posted on the website. Material changes may also be communicated through the Service or by email where appropriate.

This Refund Policy is intended to comply with applicable laws in India where Nexagrowthhub operates. Nothing in this policy limits rights that cannot be waived under mandatory consumer or other law.

For a full picture of the User's rights and obligations, the User should also review the Terms of Service (https://nexagrowthhub.com/terms-of-service), Privacy Policy (https://nexagrowthhub.com/privacy-policy), and Pricing Policy (https://nexagrowthhub.com/pricing-policy).