Sell products directly on WhatsApp
Turn WhatsApp into your online store — list products, accept orders, and manage your catalog without building a website. Sell physical goods, digital products, or services right where your customers already chat.
What is WhatsApp Storefront?
WhatsApp Storefront is a built-in commerce feature in Nexagrowthhub that lets you create a product catalog, share it with customers over WhatsApp, and accept orders — all inside the same platform you use for messaging and automation.
Your store, inside WhatsApp
No separate website or app needed. Customers browse your catalog, ask questions, and place orders directly in a WhatsApp conversation.
Physical & digital products
Sell anything — physical goods with shipping, digital downloads like e-books or courses, or services like consultations and appointments.
Integrated with your inbox
Every order and customer query lands in the same Nexagrowthhub team inbox, so your agents can handle support and sales in one place.
No coding required
Set up your storefront with a visual editor. Add products, set prices, upload images, and go live in minutes — no developer needed.
From browsing to delivery — all on WhatsApp
Your customers never leave WhatsApp. Here is the end-to-end purchase flow.
Customer discovers your store
Share your WhatsApp Storefront link on social media, ads, or your website. When a customer messages you or clicks the link, they see your product catalog inside WhatsApp.
Browse & select products
Customers scroll through your catalog with product images, descriptions, and prices. They can tap to view details and ask questions about any item directly in the chat.
Add to cart & checkout
Customers add products to their cart and proceed to checkout — all within WhatsApp. They provide delivery details (for physical products) or receive instant access (for digital products).
Payment & confirmation
Accept payments via UPI, bank transfer, or integrated payment gateways. Once payment is confirmed, the customer receives an order confirmation message automatically.
Order fulfillment & tracking
Manage orders from your Nexagrowthhub dashboard. Send shipping updates, tracking links, or digital download links — all through automated WhatsApp messages.
How to set up WhatsApp Storefront in Nexagrowthhub
Follow these steps to create your storefront and start selling within minutes.
- 01
Sign up & connect WhatsApp
Create a Nexagrowthhub account and connect your WhatsApp Business API number. If you already have an account, navigate to the Storefront section from your dashboard.
- 02
Create your storefront
Go to Dashboard → Storefront → Create Store. Enter your store name, description, logo, and business category. Choose your preferred currency (INR, USD, etc.).
- 03
Add products to your catalog
Click "Add Product" and fill in the product name, description, price, images, and category. For digital products, upload the file or set up the access link. For physical products, add weight and shipping details.
- 04
Configure payment methods
Set up your preferred payment methods — UPI, Razorpay, Stripe, or manual bank transfer. Customers will see the available payment options at checkout.
- 05
Set up order notifications
Configure automated WhatsApp messages for order confirmation, payment received, shipped, and delivered statuses. Use pre-built templates or customise your own.
- 06
Share & start selling
Publish your storefront and share the link on social media, your website, or via WhatsApp broadcast campaigns. Customers can start browsing and ordering immediately.
How to list products on your WhatsApp Storefront
Your product catalog is the heart of your storefront. Here is everything you can configure for each product.
Product details
Add a name, description (supports rich text), price, sale price, SKU, and product category. Group products into collections for easier browsing.
Product images
Upload up to 5 high-quality images per product. The first image is the cover shown in the catalog. Supported formats: JPG, PNG, and WebP.
Variants & options
Set up size, colour, or other variants with individual pricing and stock levels. Customers pick their preferred option before adding to cart.
Inventory management
Track stock levels for each product and variant. Set low-stock alerts so you never oversell. Mark products as "out of stock" automatically when inventory hits zero.
Digital product delivery
For e-books, courses, templates, or software — upload files or configure access links. Buyers receive the download link automatically after payment confirmation.
Shipping & tax configuration
Set flat-rate or weight-based shipping fees. Configure GST/tax rates per product. Shipping details are shown to the customer at checkout.
How selling & purchasing works
A seamless commerce experience for both sellers and buyers — entirely inside WhatsApp.
For sellers
Receive order notifications
Get instant WhatsApp and dashboard notifications when a customer places an order. View order details, payment status, and customer information in one place.
Manage orders from the dashboard
Accept, reject, or mark orders as processing, shipped, or delivered. Add tracking numbers and the customer is notified automatically.
Handle customer queries
Customers can ask pre-sale questions about any product directly in WhatsApp. Your team inbox routes these to the right agent for fast responses.
Run promotions & campaigns
Use Nexagrowthhub broadcast campaigns to announce new products, flash sales, or discount codes to your customer list via WhatsApp.
For buyers
Browse the catalog
Open the storefront link in WhatsApp and scroll through products with images, descriptions, and prices. Tap any product to see full details.
Ask questions instantly
Not sure about sizing or compatibility? Send a message right in the same chat. The seller (or an AI auto-reply) responds in seconds.
Add to cart & checkout
Select quantity and variants, add to cart, and proceed to checkout. Enter your delivery address for physical products or skip straight to payment for digital items.
Pay & receive your order
Pay via UPI, card, or bank transfer. Receive an order confirmation on WhatsApp instantly. Track your order with automated status updates until delivery.
Everything you need to sell on WhatsApp
Built-in tools to run your WhatsApp store efficiently.
Shareable store link
Get a unique WhatsApp Storefront link you can share anywhere — social media bios, Instagram stories, Facebook posts, or printed QR codes.
AI-powered product recommendations
The AI assistant can suggest relevant products to customers based on their questions, increasing average order value.
Automated order flow
From order placed to delivered — every status update is sent to the customer automatically via WhatsApp templates.
Multi-language support
Serve customers in Hindi, English, Tamil, or any language. Product descriptions and automated messages can be localised.
Analytics & insights
Track product views, cart additions, conversions, and revenue from your Nexagrowthhub analytics dashboard.
Secure payments
All payment integrations are PCI-compliant. Customer payment data is handled by trusted gateways — never stored on your end.
Launch your WhatsApp Storefront today
Start a free trial and set up your WhatsApp store in minutes. List products, accept orders, and grow your business — all from WhatsApp.